Privacy Policy

Privacy Policy

We are TR Fire and Security Ltd (Company registration number 10458454) (“we”, “us” & “our”). Our registered office is at The Old Prayer House, High Street, Great Oakley, Essex, CO12 5AH.

 

We are committed to safeguarding your privacy. This policy sets out the basis on which any personal data we collect on you, or you provide to use will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

 

TR Fire and Security Ltd is a “data controller” which means that we are responsible for deciding how we hold and use personal information about you. We are required- under data protection legislation – to notify you of the information contained in this privacy notice. It is important that you read this notice – together with any other privacy notices we may provide on specific occasions when we are collecting or processing personal information about you – so that you are aware of how and why we are using such information.

 

What information do we collect?

We collect your personal data because it is necessary, in relation to taking steps to enter into a contract with you, including, but not limited to, the design – installation – maintenance of your Security Alarm – Access Control – CCTV.

 

We may collect and store the following kinds of data about you. 

  • Information you give us: This is information about you that you give us in corresponding by phone, e-mail, on site when filling in documents, using our website or otherwise. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information. This information will only be used for the purpose indicated and will be held in a secure manner. It will not be used for any other purpose without your permission, and will not be kept for longer than necessary. If you are concerned about providing your personal information please contact us and we will arrange alternative means for you to provide this information.

 

How do we use your personal data?

  • We may use your personal data to:
  • carry out our obligations arising from any contracts entered into between you and us to provide you with the information, products and services you request from us
  • provide you with information about other goods and services that we offer, which are similar to those that you have with us or have inquired about.
  • send statements and invoices to you and collect payments from you
  • Comply with our statutory and regulatory obligations;
  • Deal with enquiries and complaints made by you relating to our services.
  • Issue third party Certificates

 

Disclosing your personal data to others

  • We will not share your personal data with others, unless:
  • We are under a duty to disclose or share your personal details in order to comply with any legal obligation, or in order to enforce or apply our rules.
  • Our business enters into a joint venture with, or is sold to or merged with, another business. We may then share your personal details with our new business partners or owners.
  • We are third party accredited and regularly inspected and may share your details for official inspection purposes to assess our work and procedures only www.ssaib.org
  • For alarm systems which require monitoring, this will be carried out by an approved third party and you will be asked at the time to supply names, telephone numbers and passwords www.custodianmonitoring.com
  • For alarm systems which require monitoring with Police response, we will supply your details as required by the NPCC (National Police Chiefs Council) security systems policy document.
  • Where relevant, we will require that third parties follow our data protection and privacy policies and we will require that such third parties do not use your personal details for their own business purposes, without your prior consent.

 

How long do we keep your data for?

Personal data processed for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

 

Your rights

Under certain circumstances, by law you have the right to:

  • Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
  • Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
  • Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have exercised your right to object to processing (see below).
  • Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
  • Request the restriction of processing of your personal information. This enables you to ask us to suspend the processing of personal information about you, for example if you want us to establish its accuracy or the reason for processing it.
  • Request the transfer of your personal information to another party.

 

If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please write to us at The Old Prayer House, High Street, Great Oakley, Essex, CO12 5AH or email info@trfirenadsecurityltd.co.uk

 

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

 

Your right to complain

How to Raise a Data Protection Complaint

If you have concerns about how we collect, use, or protect your personal data, you can raise a complaint with us directly. We take all data protection matters seriously and will work with you to resolve your concerns.

 

Who to Contact

Please direct your complaint to Michaela Fletcher, Office Manager.

 

How to Contact Us

Email: info@trfireandsecurityltd.co.uk
Postal address: The Old Prayer House, High Street, Great Oakley, Essex, CO12 5AH

 

Information We Need from You

To help us investigate your complaint, please include:

  • Your name and contact details
  • A clear description of your concern
  • Any relevant dates, documents, or supporting information
  • What outcome you are seeking

How We Handle Your Complaint

We will:

  • Acknowledge receipt of your complaint
  • Review the information you have provided
  • Investigate the issue internally
  • Contact you if we need further details
  • Provide a written response explaining the outcome and any actions we will take

Response Timeframe

We aim to respond to all data protection complaints within one month. If your complaint is complex or requires more time, we will let you know and keep you updated.

 

If you are making a complaint on behalf of someone else, we may ask you to provide evidence that you have authority to act for them.

 

If you are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues. The ICO can be contacted by telephone on 0303 123 113 – Monday to Friday, between 9am and 5pm – or by email at casework@ico.org.uk. You can also visit the ICO’s website at https://ico.org.uk/.

 

Security

TR Fire and Security Ltd has security measures in place to protect the loss, misuse, and alteration of the information under our control.

In addition, we limit access to your personal information to those employees, and other third parties who have a business need to know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.

 

Cookies

 

Contacting us 

If you have any questions about this privacy policy, data protection issues generally, or if you have any comments about the accuracy of the information on this site please contact TR Fire and Security Ltd on 01245 200 544 or info@trfireandsecurityltd.co.uk or by visiting www.trfireandsecurityltd.co.uk.

 

Changes to our Privacy Policy

We keep our privacy policy under regular review and any updates are posted on our site. This privacy policy was last updated on 19th June 2026.